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A Comprehensive Review of
MicroSale
In-Depth Analysis
MicroSale POS Review
The restaurant and hospitality industry relies greatly on point-of-sale services, which have been pivotal in improving efficiency in the sector. The success of a restaurant business depends largely on how successful and efficient its POS system is. MicroSale is a popular all-in-one sales and payment processor that aims to fit into your service specialty. Unlike other point-of-sale services, restaurants don’t need to adapt themselves to the technicalities of MicroSale; instead, the latter easily fits into existing operations.
MicroSale is designed in a way that lets restaurants and food business owners simplify their in-house management. It is easily one of the most accessible POS services, including functions ranging from daily activities to sales-related operations. Other operational capacities of MicroSale include taking stock of inventory, seating guests, taking orders, and processing payments. As mentioned earlier, it diligently covers almost all aspects of a good POS solution.
What is MicroSale POS?
MicroSale POS is a specialized point-of-sale service covering almost all aspects of restaurant management. It helps restaurant owners by taking note of nearly all functions required to run a restaurant successfully. With MicroSale, owners can optimize their seating capacity with a bird’s eye view over the dining area. This goes without saying that this feature alone makes reservation and admission significantly easier.
This POS service is used in about 14,500 restaurants, with 115 resellers and an impressive 35 years in business. It can manage functions such as proper table arrangements, knowledge sharing among staff, quick payments, etc. MicroSale has become a popular choice among bars & breweries, pizzerias, C Stores, and Delis.
This POS solution is a Windows-based system with cloud accessibility that lets owners connect with their operational data under all circumstances. It can also optimize customer loyalty programs, track order levels in real-time, and automatically reorder alerts in the event of low stock. It uses Electronic Data Interchange (EDI) to send vendors invoices, receipts, and pricing information.
Core Features of MicroSale POS
Here are the main features of MicroSale as a point-of-sale service.
Cloud Reporting
This software has a Reporting Anywhere feature that lets restaurants and similar business owners check their day’s progress with live data streaming. This live data can be accessed through any smart device and is available on a website. Users can also download the relevant app through the Apple App Store or Google Play Store. This feature also shows the day’s voids, the managers who have approved the voids, and applied discounts for the day. It also indicates metrics relevant to employee productivity, including clock-in and clock-out timings. Most importantly, it shows the current day’s sales alongside previous information. For restaurants in multiple locations, users can toggle between them through a single tap to see how each is performing.
Wait List with Text Alerts
MicroSale offers a built-in reservation and waitlist management system, making seating guests much more accessible and efficient. Through this point-of-sale service, staff or restaurant managers can see the layout of the restaurants, including the tables where the customers are about to leave. This will automatically give them an indication of which table is the next to open up and whether it can be matched up to any group on the guest waitlist.
Instead of waitlist pagers, a direct message is sent to customers’ cell phones, informing them about their updated wait times or approvals. They will also receive a confirmation when a table suitable for their requirements opens up, freeing the restaurant’s staff from the job of manually informing them time and again. Automated confirmation emails are sent post-reservation confirmation, making the whole process highly efficient and convenient for everyone involved.
Employee Management
This software also looks after the restaurant’s employee and labor management aspects. One of the highlights of this feature is that it lets the manager or owner set multiple pay rates for each employee. Moreover, employees with lower or equal degrees of access cannot check in on other’s pay rates and co-worker profiles. It also offers customized permissions for employees who work in multiple roles, such as bartender cum manager, in most cases.
Two different types of lockdowns are available for the time clock. Users can implement free clock-in and out features or approval-based clock-outs. Manually edited shifts, too, will show up in the analytics feature of the software. Some added points of this feature include:
- Staff can review their shifts in advance.
- Easy edits for forgotten clock-outs
- Automatic closed and opened payrolls.
- The payroll feature is compatible with ADP, QuickBooks, Paychex, Great Plains, Millenium, and MAS90.
Table Service
Table Service streamlines the entire dining experience for guests and staff involved. It lets the staff arrange proper seating, take correct orders, and process payments without a hitch. Using MicroSale, those who run restaurants can effortlessly seat and assign tables to ensure the best use of their capacity.
It color codes the table status per its availability to simplify capacity identification. This lets the staff understand which seats are occupied, reserved, or available. Guests can split the same items multiple times with a single tap in the system. Moreover, guests will receive an SMS notification announcing their waitlist status.
Price Adjustments
MicroSale offers automated price fluctuation details to customers, allowing restaurants to maintain their profits. MicroSale’s table service software offers up to 6 automated price adjustments and prepares detailed reports to understand customer preferences and choices. This, in turn, makes the dining experience favorable for both the owner and the guests.
This POS can also incorporate recipes, making knowledge sharing easier among the staff. No matter who’s on duty, the same recipe, including drink orders, is accessible to all. Owners can track which item performed the best in sales and is seeing an upward trend, making upselling easier for staff.
Price Fluctuation and Recipe Sharing
MicroSale has a specific bar and brewery POS service that simplifies operations, gives proper customer insights, and handles sales details well. This POS supports up to 10 automated price changes for bars, and the price of a drink is adjustable depending on sales and the owner’s preference.
Besides making consistent drinks through recipe sharing, it allows staff to upsell items by keeping track of their positive sales record throughout the day. This software sends a ping to the customer’s credit card to ensure that the card has sufficient funds for putting it in the tab. It is a fully secure and convenient system and ensures no possible data or privacy issues for the guest.
Other essential features of this POS include:
- Automated sharing of tabs between bar groups
- Controlled drink giveaways with drink chips
- Preset age restrictions
- Smart services such as drink finds, checks, and card transactions.
Conversational Ordering and Quick Service
This software aims to simplify everyday tasks for the restaurant owner and the staff on duty. With the Conversational ordering feature, the staff can quickly enter items in any sequence while the customers make their orders. MicroSale automates certain parts of the ordering process, making actions such as the manual entry of combo items, specific sizes, and adjusted prices redundant.
Servers can freely enter new items as customer orders, flip through the modifier tabs, and swap items easily. Dynamic pricing and menu items are automatically adjusted per the restaurant’s availability data. This software is also helpful for drive-through eateries, with the camera integrated into the POS hardware capturing a photograph of the customer and their vehicle once they order.
Other essential features of this POS include:
- Dual timers for each car to measure the average time between order and payment.
- Automatic average time calculation lets owners set service time benchmarks for their staff.
- All-in-one convenient monitor interface that allows servers to take payments while taking orders through their speakers.
- Easy modification of orders in case of mistakes or additional orders from the customer.
- Overall drive-thru analytics.
Take-Out Management and Delivery
For services such as Pizzeria and other take-out services, MicroSale has auto-complete options to prevent address mix-ups and decrease service time. Moreover, this POS lets the server assign orders to drivers closest to the delivery spot. It also has an integrated caller ID that tracks inbound calls from regular customers, automatically showing their previous or mainly ordered items and delivery details.
Some of the other exciting features of this POS include:
- Easily customizable food orders
- Personalized Order Details of Customers
- Automated text when a go-to-order is ready for dispatch.
Easy Payment Access
MicroSale offers safe, secure, and quick P2P transactions using advanced EMV chip readers. MicroSale POS accepts almost all EMV devices and processors in the US. Through this POS, automated discounts are easily applied during checkout. It also accepts a variety of other payment options, such as:
- Chip Cards
- Mobile Wallets
- QR Codes
- Online Payments
- Gift Cards
- Apple and Google Pay
Precise Pricing and Automated Labeling
MicroSale POS boosts efficiency and customizes labels with a built-in creator that features images, nutritional facts, safety instructions, and other relevant information. It also lets restaurant owners print precise but limited labels with price changes. It also has a connected scales system that instantly calculates prices per weight compatibility.
What Kind of Businesses Should Use MicroSale?
The following types of businesses will benefit the most from using MicroSale.
- Restaurants with frequent waitlists and reservations.
- Pubs and Breweries
- Pizzerias
- Takeaways
- Drive-thru eateries
- C Stores & Delis
MicroSale Hardware Options
MicroSale is known for offering the following hardware options:
Windows Tablet with Built-in EMV Reader
This hardware offering by MicroSale lets servers take orders and collect payments at the guests’ tables. It can also print the receipt wirelessly or send it to the customer’s email ID. At the same time, the server or cashier gets to select an interface either in vertical or landscape mode for speedy entry of details. It streamlines curb-side carry-outs, allowing the server to take orders from any location throughout the restaurant. Their POS system remains in sync with printers, kitchen video, and other POS devices.
Kitchen Video Systems
The Kitchen Display Systems integrated into MicroSale aim to save paper and eliminate lost tickets while improving the efficiency of all kitchen and restaurant workers. They work with the following KDS systems to offer restaurant management experience.
ChefTab
QSR Kitchen Automation
MicroPlus
ChefTAB replaces any kitchen printer.
The ConnectSmart Kitchen Display has several automation options.
- 1000+ Kitchen display system interfaces
It is a fully functional, Android-based kitchen video system.
It has features such as customized views, advanced diagnostics, and routing orders by time or day of the week.
- 20000 users overall.
Main Features of the ChefTab Integrated Systems
ChefTab is one of the most essential KDS integrations in MicroSale. It offers the following features for easy accessibility and convenience of restaurant workers.
- Sleek Android-based design.
- Ticket routing through item, modifier, check, and order destination.
- Ticket rerouting by time or day of the week.
- Fast delivery, rush orders, or sending tickets to the front of the line.
- Items can be sent before or after delivery per convenience.
- Color-coded options for tickets.
Customer Support
MicroSale offers emergency support for all its partners 24 hours, 7 days a week. It boasts considerable rapport among partners for being easily reachable with a dedicated customer support team. It is reported that MicroSale’s support team is quick to engage in resolving queries and offers fast resolution to problems.
The sales team is available on weekdays between Monday to Friday, from 9 AM to 5 PM according to the POS provider’s website. Their non-emergency standard support team is available between 8 AM and 5:30 PM on the same days. Users or potential customers can reach out to them via mail at [email protected].
Final Verdict
MicroSale offers a plethora of utilities as a restaurant POS service. It is one of those point-of-sale services whose strong advantages set them apart from the rest. While customer feedback may vary depending on the different operational rules and systems, MicroSale is generally a handy software in this field.
With its hardware integrations, MicroSale successfully offers a wide range of services that go into running a food and hospitality business. Moreover, it provides customized prices suitable for businesses of different sizes. The ease of implementation and use across various restaurants, whether dining, drive-thru, or takeaway joints deserves special mention. It remains one of the most useful POS services for restaurants.